|Bobbie from Oak Park, MI reviewed Apollo Cig model 'standard starter kit' on September 07 2011:|
OverallHaven't had enough time to properly rate this brand but I can say that one of my batteries was defective & when I contacted them to have it replaced they are requiring me to pay to return it. Whaaaat?? Since when does a company require us to pay to return a defective item. Not cool. I will not buy from this company again nor refer them to anyone because of this.
Value vs. Cost
B commented on February 11 2012:
Defective products are defective products. I have been looking into to E-Cigerettes and a friend of mine said he ordered Apollo. A bad battery in two weeks. I am not sure about the return fees he paid? He also had DRY Atomizers (the units that the nicotine comes in).To their credit, Apollo sent him fifty (mark you fifty) replacement cartridges to compensate. I find that Apollo is dealing with quality control issues though they wish to do better. This is a new industry and there are a lot of bumps in the road. I am still considering vendors though that was a Mea Culpa if i have ever seen one. Hats off...Someone please establish a objective review site regarding this industry! One site swears by a product and the next thinks it is shit...How is anyone to know?
Tamera commented on September 10 2011:
:( that's sad...there product is awesome. When I had my own business I required people to pay there own postage to return, but then gave them a discount or something. Here's the thing Bobbi...the money you save in the long run, is worth the dollar or two it would take you to return it ...:) stuff happens...the cust serv is very nice...giving them low starts just due to the one oops bad battery, I don't think is very fair :( (but I am also sorry that happened to you) I hope you give them another chance.