Rick from Louisville, KY reviewed Cloud 9 model 'CL9 501' on September 24 2010:
OverallReceived and was missing USB charger and extra atomizer was a dud. Have tried unsuccessfully for 3 days to contact. No one answers phone or responds to emails. Not very good customer satisfaction.
Value vs. Cost
Kathy commented on November 05 2010:
Your company STINKS!!!!!! Does not return phone calls and I see on the reviews that I 'm not the only one you are doing this to.