JayCee from Bronx, NY reviewed EonSmoke model 'Cartridges/Cartomizers' on January 07 2013:
OverallI've spent over a thousand dollars with this company over the past 1-1/2 years simply because I prefer their Wrangler flavor.
Value vs. Cost
Their customer service has gotten worse and worse over the months:
1) Delayed shipments (waited almost three weeks for the last order - no warning from EonSmoke about the delay. Multiple status requests required to get ETA. They distribute shipping email notifications via Stamps.com even if the product is sitting on their shelves for days/weeks - isn't the point of a shipping notification to let their customer know a product has shipped?
2) Incredibly inconsistent product quality. Many defective cartridges. Now, product is replaced with a crinkly plastic encased version - all cartridges arrive tasting burnt, produces little vapor. Still can't determine if these are old stock or new format (ugh).
3) Direct questions to customer service ARE IGNORED, while the replies are single, broken sentence responses often unrelated to questions asked.
There is talk about a company buyout - denied by EonSmoke - but maybe this explains their disregard for paying-customer concerns.
My recommendation is to take your purchases elsewhere at this point.
I'm disappointed to say this as when they are good, I'm very pleased with the product and prompt delivery. Given the cost involved, though, it's simply akin to playing Russian Roulette with every order. A real shame.
Mark Chung commented on January 07 2013:
Eonsmoke Customer Service and Product Quality We understand your concerns for product quality and customer service and we wanted to let you and everyone know that we are working on it around the clock. We have been incredibly busy simply because of increased turnover and traffic for our products nationwide. There are also many retailers that carry our product if you cannot wait to recieve cartridges. We've recently hired two new customer service professionals that are now religiously answering the phones and concerning themselves with our customers. Based on the product quality, we have increased our manufacturing facilities in the past several months. This had the negative effect of mistakes in our manufacturing practices. This has been developed and fixed. If you have recieved any defective cartridges; please let us know and we will remedy the situation. Every growing company unfortunately must face growing pains. We are hiring more and more people to deal with our online customers and will continue to do so.