L from Portland, OR reviewed NeverLightAgain model 'starter kit basic' on February 20 2013:
OverallI tried this e cig starter kit that I bought locally. The tobacco flavor was great and the e cig was good. Never had a problem with the product.
Value vs. Cost
I went online to order another kit and some e liquid. Spent about $60. That was Jan 17th. The order was said to have shipped that day. 10 days later I called and got an answer service. Tried email twice and called about 4 more times. Finally got an email that said they were sorry and had reshipped the items. 10 more days and USPS said the package had never been shipped. Called info for the store phone and got a someone on the line. Asked for my money back. I got the same guy that emailed me and he promised to send the package by UPS.
On Feb 13th I finally got my products. I emailed the guy thanking him and asked to be contacted as I wanted to place another order and to make sure they got paid as I had stopped payment on my card. As of today no response. Hey the product is great and I have had no problems with the rechargeable ecigs, just the company and the customer service.