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The cigarette it's self is ok.Customer service is the pits. You cannot talk ...

from Rockmart, GA reviewed ProSmoke on January 04 2012:

OverallOverall
Life of BatteryBattery Life
Vapor VolumeVapor Volume
Customer ServiceService
Cost, ValueValue vs. Cost
The cigarette it's self is ok.Customer service is the pits. You cannot talk to anyone on the phone and we ordered replacement batteries and cartridges. We did not receive the batteries, but atomizer instead. I have had the hardest time trying to get this resolved, and still haven't.I hate that you cannot talk to anyone on the phone and ask questions. This is new to me and not even sure if we were using correctly. We did get some cartridges that seemed to be empty. They told us that there was no way and just turn them around. Flavor of the natural tobacco is good.
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Andrew commented on February 04 2012:
Batteries were terrible and needed recharging every hour. Cartridges just didn't seem to last any time. Went to shop after 2 days to buy real tobacco. All a big disappointment.

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