|Jason from Seattle, WA reviewed ProSmoke model 'Delux starter kit/white' on June 30 2012:|
OverallProSmoke is my third e-cig I have tried. As a 2 pack a day smoker I needed something that would simulate a real smoke. Now I have found the one e-cig that does that. First, having the different levels of nicotine that go beyond the standard 16 or 18 mg is very helpful for me. I went with the extra high 22mg and I'm very pleased. The throat hit and vapor are excellent. The higher level of nicotine per cart has reduced my puffs per cart and given me the right amount of stimulation to keep me satisfied and away from the dangers of regular cigs.
Value vs. Cost
I did have a single issue when my order arrived. I inspected everything and plugged in my batteries to charge the recommended 8 hours before the first smoke. To charge one battery I used the charging case, which I must add is a must have, while I charged the case itself. Once I screwed in the battery I noticed the red charge light, which means the battery needs charging, then when it should have turn green, meaning the battery is charged, I found it did not work and I only had a white light. I contacted customer service through ProSmoke.com and submitted a ticket looking for a trouble shooting option. I received a reply within 40 minutes! I was given some options which did not fix the issue. Again I contacted them and again I received a response around 40 minutes later. I was answered by Adela who was very apologetic about the issue and offered a no questions asked replacement along with some free carts for my inconvenience! Awesome customer service! Although it seems like such a small issue, just an LED not working right, I work hard for my money and $100 is not chump change to me. I have seen how ProSmoke understands this and does what they can to make things right so I walk away happy. ProSmoke is the right e-cig if you want to buy only one kit and be happy.