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I'm sorry to hear so many bad reports I purchased my Duo Kit at the mall. I ...

from Houston, TX reviewed Smoke 51 Fifty-One model 'The Duo' on February 14 2011:

OverallOverall
Life of BatteryBattery Life
Vapor VolumeVapor Volume
Customer ServiceService
Cost, ValueValue vs. Cost
I'm sorry to hear so many bad reports I purchased my Duo Kit at the mall. I found the young lady to be very helpful how ever I was so worked up I don't think I fully understood all the instructions correctly.I blamed myself for incorrect usage of the product. I went back to the mall and spoke to a young man who instructed me in my misuse again I was on track again this young man told me no questions asked if I have any problems bring them back and they would be replaced I did just that and all my product was replaced with new. I understand that this is life time warranty and no matter how many problems I have they will keep on helping me find out if the problem is with me or the product and no matter what they will fix it. I have been unemployed for the last 2 years this has been a very stressful time I don't think I could have made it with out my duo I love mine I did purchase some of the juice to extend the life of my filters only for the overall savings on the cost. I would love for the price of a lot of thing to come down how ever they are what they are. I love the way I feel the way I breath the way I smell the way my whole house smells and my husband loves the fact he can kiss me with out feeling like he has just licked an ashtray. My grandchildren don't worry about getting to close to Mema for fear of getting burned or the stinky smell getting on them.I guess there is a lot to be said for purchasing a product from a person especially something as important as this.
I love my Duo Battery life,amount of vapor,flavor and my customer service I look at a person eye to eye and speak to a person one on one and have not been disappointed at all. again I'm sorry for all those of you who have had problems try your local distributor and talk to a real person.
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