|Brian from Camano Island, WA reviewed SmokeTip model 'Starter Kit' on December 05 2011:|
OverallI have been using Smoke tip for a year. The batteries have a limited life and fail on a regular basis. SmokeTip will not honor warranty. They want you to have a regular cartridge purchase history in order to validate their Fictitious Battery Lifetime Warranty. This is difficult to do when their batteries are of poor quality. I am very light smoker / vaporor. So the hassle factor is way too high and it appears to be a bait and switch warranty. You are invested in their chargers, batteries and cartridges. So if you switch to another brand it is a money loss on your behalf. $$$ Web site design is less than poor. Hard to navigate, warranty and service request pages seem to be hidden so they are hard to find. Quality taste of flavors is poor at best. The flavors available do not represent how they taste. I have amicably communicated with customer service extensively and found that they do not honor their warranty.
Value vs. Cost
Batteries are defective
Flavors are poor quality
Web Site is below par
Warranty is not honored
Bait and Switch
Duane commented on January 10 2012:
Please do not purchase SMOKETIP products! It is a Bait and Switch routine. They will not honor the Lifetime warranty for the batteries that die every 30 days without proof you are regularly buying their cartridges. My sister, brother, best friend and 4 coworkers have had to switch to another vapor company due to their dishonest business practice of not honoring the warranty. Don't say I did not warn you if you spend your hard earned money on this companies substandard products and non exsisting warranty.
Nikki commented on December 05 2011:
I have tried twice to call them to order thier product based on the reviews on this site. Both times all I got was a recording saying "The party you are trying to reach is not accepting calls at this time". How could you feel safe ordering from a company who does not take messages... and is not available by phone. I do not know if this is the exception or the rule. I emailed them... lets see if they return my email and have an explanation.