|Amanda from Reagan, TN reviewed SmokeTip model 'Starter Kit' on August 24 2012:|
OverallI spent a lot of time reading reviews before making the investment in SmokeTip. I wanted to feel confident my purchase would be worth the cost.
Value vs. Cost
My first impression, before I even got my order, was not so great. I ordered three cart packs so I could get a free black battery with my order to stave off some of the anti smoking people while using it. Don't want someone thinking I'm smoking a tobacco cigarette at my son's high school football games. Just wanting to avoid confrontation, right? Well, somehow while placing my order, my request for the black battery defaulted back to white. SmokeTip will not acknowledge that there was an error in processing and I must go through the RMA process, including the $10 handling fee, to swap it out.
The carts: I ordered 20 of the regular flavor and a double fruit pack. The fruit flavors are amazing, and I can tell that this ecig is far superior to the "e-cigs" brand (that is the brand name, though I've never found reviews for them) I had tried already ($4.95 14 day trial). However, the "regular" flavor falls short of the flavor of the e-cigs brand regular cart. It's stronger, but not near as tobacco. Or maybe I just got a stale pack. Anyway, I want to exchange for Fruit/Tropical pack and Cowboy instead. Sounds simple, right?
Not simple at all. They won't do battery and carts at the same time. There is a $3 charge to return the carts, and that's fine, I would have been better off NOT ordering 20 carts when I had yet to try the product, but I really wanted that black battery, so I did. My mistake. However, considering I most certainly DID select the black cartridge when ordering, you'd think they'd be more accommodating concerning my battery replacement.
In the end, their ridiculously restrictive exchange policy wins out (that is the point after all, to deter). I'm going to just keep the regular flavor carts I'm just really not enjoying so much and exchange the battery AND order to avoid the $10 fee.