|Don from Atlanta, GA reviewed South Beach Smoke model 'Deluxe' on December 31 2011:|
OverallI thought this was a beautiful product when I first got it, everything was great; however, that changed after about 3 or 4 days. I began having problems with the cartridges not working, about half of them. When this product works correctly, it is great, but you can't depend on it. In South Beach's defense the customer service has been good and they have faithful replace bad cartridges, but it is still a hassle to send it back and wait fot the new ones, plus I have to pay to ship it back and that to me B.S.. If South Beach corrects this issue they will have a great product, but until then I would stay away.
Value vs. Cost
Don commented on January 23 2012:
This is a follow up to the posting I wrote earlier: In South Beach's defense they have replaced my starter kit and this time it is working well, hopefully it will continue to do so because this is really an excellent product when everything is working properly.
South Beach Smoke commented on January 03 2012:
We contacted this customer in regards to technical issues with our products. After diagnosing the problem the customer was given a completely new starter kit and cartridges with free shipping. We also paid to have the product in question shipped back to our facility for further inspection.