|WAB from Palm Coast, FL reviewed South Beach Smoke model 'South Beach Smoke' on September 07 2012:|
OverallReceived my starter kit and have used it for about 2 weeks and am impressed. I have two other brands, but find myself going back to the SBS for the taste, big vapor, battery life and cartridge life. I also used their Home Delivery Program with great success. However, I do find their product a bit on the expensive side compared to the other 2 brands I also have, especially when SBS adds in shipping---at those prices, they ought to have free shipping----so the cost to value is low in my view, but a good brand. I did have an issue with my starter kit and customer service was all over it and actually sent me a replacement without asking for the wrong item back---amazing.
Value vs. Cost
ezra commented on December 18 2012:
yea, these guys have been dodging me too ,ridiculous.
WAB commented on December 09 2012:
I see SBS is still "soft shoeing" the issues I have brought up and still have not informed their customers of these issues. Their total lack of customer communications is a cause for pause.....and it should be. Not only have they not communicated with their customers, they have "silenced" me from raising these issues/concerns on their FB page by eliminating all of my posts--good and bad----and have eliminated my ability to post, like, or comment on their PB page. With my over 38 years of dealing within US corporations, the #1 success factor is customer communications-----SBS still doesn't understand that. Run, don't walk from SBS.
Customer Service commented on November 20 2012:
WAB - we are definitely changing back to the slightly smaller cartridges which fits the PCC. This was an error at our factory and we are terribly sorry for this. Regarding our eLiquid, we have a very big announcement to make in the next few weeks. It is what we call a game-changer and will show that SBS is the clear leader in this industry. Again -- we are sorry for the temporary inconvenience this production error has caused.
WAB commented on November 18 2012:
Update---they changed the cartridges and I am not impressed. The carts are now longer in length, the flavor is not the same and they only last about half the puffs than what they used to last. Also, by changing the cart size they do not fit in the Portable Charging Case (PCC) anymore---the lid does not close. I have brought these issues up to SBS, but no one there seems to care. I am now withdrawing my positive recommendation--once my existing carts are used up, I am done with SBS. You blew it SBS by ignoring your customers, not telling them of changes and not updating your web site description of the PCC to tell everyone the new carts do not fit!!!!!!!!!!!!!!!! As an alternative, I highly recommend Blu 100's or Apollo Superior eGo with some of their eLiquid and Jackson Creek eLiquid.
WAB commented on October 07 2012:
Update. I've used SBS now for a month and love them. They still are a bit more expensive, but the batteries, vapor and cartridges last and bit less than advertised. However the flavor is impressive!! I did cancel my SBS Home Delivery Program (HDP) because when you do the math the claimed 20% discount for the HDP really disappears. In 90% of the combinations ordering from the SBS web without using the HDP and using the 10% discount from ecigarettes365 you actually save more. SBS needs to really make the HDP a real 20% discount deal to get me to sign up again.