|James from Vicco, KY reviewed South Beach Smoke model 'Deluxe Tobacco Classic' on January 08 2013:|
OverallI have been a customer of SBS for over a year and a half. I gotta say, when it works I love it. The taste and the vapor are second to none. However, the problems I've been having are unacceptable. I have been through about 10 batteries, and even though SBS replaces them it takes a week to receive them. With that said, I could tolerate the battery issues. What I can't take is my last three cartridge shipments being faulty. I opened my box of cartridges, noticed they had the old yellow design, screw it on, take a drag, and it tastes like burnt paper. The taste is like that of a used cartridge, that needs replacing. I tried 15 cartridges in a matter of minutes, with each one tasting the same.
Value vs. Cost
Now I've had bad carts before and just shrugged it off, because it didn't happen that often. So I called C.S and they sent me two new batteries, a charger, and a 15 pack replacement, received them a week later, SAME THING ! I called c.s and they told me they were running low on tobacco classic and assured me I would get new ones this time, BUT I had to send the faulty ones back first ! I explained I've already been without my e cig for two weeks but He didn't seem to care. So, knowing it would take weeks to play Mail tag I ordered another 15 pack. After yet another week I opened the pack to see the same old design and to my dismay, after a drag, the same burnt taste. I called c.s yet again, and she couldn't commit to sending replacements until speaking to a manager. I received an email 1-4-13 stating they sent out replacements and I would be charged if I didn't send back the bad ones. I did ship back the bad carts on 1-7-13, but have yet to receive a tracking number for my replacements. My only guess is they are running out of fresh carts and they sent me old dried up ones. I don't know what's going on, but I've been without my E-Cig for about a month and if these are bad I'm going elsewhere.
cathy burch commented on March 02 2013:
Been a customer since last April & had loved it. Come Jan of this year had nothing but problems with their carfidges & batteries. Come to find out they have changed their manufacturer of their Cartridges & have upgraded the batteries that dont work with the old cartidges. The new cartridges taste terrible, dont last as long & leave a terrible after taste.