Jenifer from New Hampton, IA reviewed Victory E Cigarette model 'platnium' on February 21 2013:
OverallI bought my starter kit at the beginning of January two weeks ago I tried to reorder cartridges after 20 minutes of trying to order I called the customer service the man on the line was very helpful and placed my order. I went online today to see when my shipment would be coming it said order pending. so I called customer service again I have been on hold for an hour and fifteen minutes and it keeps telling " your call is now first in line thank you for your patience " at this point all I want to do is cancel my order. at least if they are going to have you on hold for an hour they could have decent music the music sound like its from a bad 80's video game. The product is great and the price is reasonable but the customer service sucks. Now it's a matter of pure stubbornness I'M NOT HANGING UP till I talk to someone.
Value vs. Cost