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Skeeter posted on April 06 2012: post comment
OverallThis company is nothing but a ripoff. If you are considering e-cigs, I suggest you try a company who offers a 100% refund in case you find out you don't like e-cigs or have an allergic reaction like I did. I tried the product, was not impressed with the smoke, and I also found out I am allergic to something in the cartridges. Of course, they are charging me $63.00 for a restocking fee, which seems pretty high since I mailed the product back to them the very next day and I don't think it will cost them $63.00 to restock the cartridges or anything else in the kit. I wonder what they do with the items they restock, maybe refurbish and sell them as new to other customers. When I was on the phone with customer service they said each battery costs $140.00. And one more thing I would like to mention, the 2 yr warranty that is included with ... View full review
Value vs. Cost
matt@WC commented on May 22 2012:
Hi Skeeter, there must be a mis-understanding, we don't have a re-stock fee at all. Please contact our customer service department immediately so that we can investigate your account, or if you could email us a copy of your bank statement detailing the less-than-full refund, that would also work. I know you were being facetious by insinuating that we refurbish our items and sell them as new, but we wouldn't be one of the ten most enduring e-cigarette manufacturers (established May 2007) if we practiced the behavior you're suggesting. The C3X comes with the 2-year warranty--there is no difference between the warranties--they both provide you with hassle free exchanges and they both cover accidental damage (like sending them through a washing machine and other water related damage). Lastly, regarding our battery prices; we offer all current customers a 3 for $99 deal on extra batteries. That's only $33.00 per battery, not $140 as you state in your review.
|Battery: Type, Colors, and Dimension|
|Length of Battery||2 3/16" (55mm) or 2 9/16" (65mm) or 3 1/8" (80mm)|
|Diameter of Battery||10mm (3/8")|
|E-Liquid / Nicotine Solution|
|Ingredients||Propylene glycol, ethyl acetate, nicotine, water, ethanol, other.|
|Vegetable Glycerin (VG) or|
Propylene Glycol (PG)
|Portable Charging Case||No|
|Customer Service Options|
|Toll Free Phone||866-492-6310|
(*) Price information listed here may not be up-to date and is for your reference only.