D. from Brooklyn, NY reviewed Zero Cig model 'Zero Cig' on November 20 2011:
OverallAt first this was a great option to cigarettes. Good vapor, preferred it to real cigarettes but then the customer service started to suck. I ordered a replacement mini battery with my reorder for cartridges. This was two weeks ago and I have yet to get the mini battery. They said they would send it then nothing. I am very disappointed as I really did like this brand. Now I have to go search for better customer service elsewhere. I would have given a 5 star if not for this.
Value vs. Cost
Farouk commented on March 21 2012:
I did not start using them yet, still waiting for the order. Currently I am in the gulf area so I'm expecting a relatively long delivery time. Customer service response when it comes to telling you that your order is being processed or shipped, or even when you don't complete your order. but when i sent an e-mail 3 times to ask about the delivery date, the response was complete silence. In such cases I'd prefer "we don't know" to no answer at all...
D. Wills commented on December 19 2011:
Well yes, Zero cigs did eventually send me my mini battery and an extra for my troubles. I appreciated that. However, as I have been using these for a while now I find myself not satisfied. Zero cigs do not last long, several of my carts had a weird taste to them and the vapor goes away after about 6-10 good puffs. So I am looking again for a better product. Hopefully I can find some genuine reviews and spend my money wisely elsewhere.
Customer Service commented on November 26 2011:
D. Wills, Thank you for giving us the chance to continue to be your ecig provider. We appreciate your recent order! Zerocig Customer Service
D. Wills commented on November 21 2011:
Good for you, however sorry to say I can't say the same. They started out good and ended up sucking. In these tough times I can't afford to pay for items I never receive.
lee moore commented on November 20 2011:
I have nothing but good things to say about these guys, they always have the best price and best customer service. I have ordered from them 5 times and it has always been good. I have always gotten my product in 3 to 5 days!