|claudette from Gainesville, FL reviewed blu cigs on December 18 2011:|
Overallbatteries will not hold charge very long, charger pack seems who knows but the wall charger was made cheap and does not function very well, sometimes on sometimes off. dont have the time to baby sit it......customer service exceptional with the exception of a customer service agent...wanted to know "what do you want me to do about it"....thought this was poor customer service. now i have blu cigs that dont work well and no real cigs in the house or vehicle, so do without and probably punch someone in the nose. depended on this product and have been let down by all of them.....
Value vs. Cost
claudette commented on December 27 2011:
YEA !!!! everyone check out the premium 100's !! much better, longer lasting, great cherry blast,.......would like to see pina colada, peach, in the 100's, and would also like to see the original kits disappear so others would not get disappointed as i did....100's much better less stress easy to charge.
bluCRM commented on December 19 2011:
Claudette, First off, i want to apologize for the comment made by the CSR. They are there to help, but should not have spoken to you that way. Secondly, our batteries are the smallest in the industry to better mimic the size and feel of a traditional cigarette. And so, being small, the life is limited. This is why we provide two with our starter kits so you can always have one charging or waiting to be used. Please take advantage of our 1 year warranty and let us replace your products if they seem to not be working properly.