|Skeeter from Houston, TX reviewed Cirrus model 'cirrus 3x' on April 06 2012:|
OverallThis company is nothing but a ripoff. If you are considering e-cigs, I suggest you try a company who offers a 100% refund in case you find out you don't like e-cigs or have an allergic reaction like I did. I tried the product, was not impressed with the smoke, and I also found out I am allergic to something in the cartridges. Of course, they are charging me $63.00 for a restocking fee, which seems pretty high since I mailed the product back to them the very next day and I don't think it will cost them $63.00 to restock the cartridges or anything else in the kit. I wonder what they do with the items they restock, maybe refurbish and sell them as new to other customers. When I was on the phone with customer service they said each battery costs $140.00. And one more thing I would like to mention, the 2 yr warranty that is included with the kit is only a manufacturer's warranty, it is not the extended 2 yr warranty they sell.
Value vs. Cost
matt@WC commented on May 22 2012:
Hi Skeeter, there must be a mis-understanding, we don't have a re-stock fee at all. Please contact our customer service department immediately so that we can investigate your account, or if you could email us a copy of your bank statement detailing the less-than-full refund, that would also work. I know you were being facetious by insinuating that we refurbish our items and sell them as new, but we wouldn't be one of the ten most enduring e-cigarette manufacturers (established May 2007) if we practiced the behavior you're suggesting. The C3X comes with the 2-year warranty--there is no difference between the warranties--they both provide you with hassle free exchanges and they both cover accidental damage (like sending them through a washing machine and other water related damage). Lastly, regarding our battery prices; we offer all current customers a 3 for $99 deal on extra batteries. That's only $33.00 per battery, not $140 as you state in your review.