CRD from Reno, NV reviewed eSmoke model 'PRO' on June 11 2011:
OverallI started using this product about 9 months ago, and should have backed out immediately with the repeated problems with checkout. The web site since has had additional problems; they update it incorrectly, the promotional codes that THEY SEND don't always work, they don't advertise when their 'chat' feature is off, so you just sit there waiting for someone to respond...and then they blamed it on me, because of course I should have known their business hours... Literally the worst I've ever been treated by a customer service team. Ever.
Value vs. Cost
I've had 4 batteries; 1 wouldn't work for more than 3 or 4 puffs from the getgo. They exchanged it (it took 6 weeks and they didn't send updates). The replacement worked ok (and by ok, I mean about 1/4 or less of the battery life they advertise) for about 6 months, and is now back to about 1 minute of use before recharge. Another battery went completely dead after 7 months - literally just wouldn't do anything. The fourth and final has a poor life, but it's what I'm going with now.
The charging case was such a good idea in theory, but it has absolutely shoddy construction - it wouldn't stay closed from the beginning, and the week closure broke off completely in about 2 weeks. Then in about a month it stopped gripping the thread of the batteries. Then in another month it stopped charging altogether. They took back the faulty battery and the charging case for $13 each. I sent them in 5 weeks ago, and have heard no response. Did they receive them? No idea. Will I ever get them back? Don't really care at this point. I stuck with them because of the high startup cost, but they aren't even CLOSE to worth it in hindsight - I'm moving on. Additionally, their cartridges don't last anywhere near advertised. i usually smoke about 10 light cigarettes a day when I'm smoking real cigarettes. I go through about 1.5 cartridges a day of high nicotine on these guys. DO NOT BUY THIS BRAND!